Refunds, Returns and other Policy

Overview

Firearms are a touchy business. Paperwork is messy and handling charges add up.

Warranty Policy

Full Lifetime Warranty

Firearms and parts manufactured by Bullet Brothers are backed by our Full Lifetime Warranty. Our BULLET BROTHERS manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Bullet Brothers under this warranty shall be limited solely to the obligation to repair the defect, replace the firearm/part, or provide a refund at its sole discretion, and to pay transportation and insurance charges for any return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modifications of the firearm will void this warranty. Modifications include but are not limited to the addition of any non-BULLET BROTHERS or third-party manufactured accessory to the firearm, and BULLET BROTHERS disclaims all responsibility and liability for any damage caused as a result of such third-party accessory use. This warranty does not cover ordinary wear and tear and also does not cover any damage resulting from repairs or adjustments, careless handling, neglect, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, Please use the Contact Form and select “Problem with a BULLET BROTHERS Product” as your Contact Reason. Warranty claims must have this RMA filled out, and included in the box with the firearm or part. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Bullet Brothers will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Bullet Brothers is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Bullet Brothers is not responsible for transfer fees at the FFL.

Under no circumstances shall Bullet Brothers be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Bullet Brothers will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

Please click here to download and print a Repair Request Form

Product Price and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. If you have placed an order and the price drops within 30 days of your order date, Bullet Brothers will offer a credit for the difference upon your request. Bullet Brothers does not honor price change requests for orders placed more than 30 days prior to the change in price. Bullet Brothers also does not allow raincheck pricing for any prior Sale or Daily Deal prices if you have not placed an order.

Purchasing

Purchasing Protocol

All NFA Rules Apply.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Bullet Brothers reserves the right to cancel any order, at any time, for any reason.

Cancellations

Order Cancellation Policy

Customer Cancellations

Except for orders fulfilled by BULLET BROTHERS Partners, an order placed with Bullet Brothers may be cancelled by the customer prior to the order having been shipped.

Due to processing timeframes and procedures, orders containing items fulfilled by BULLET BROTHERS Partners cannot be cancelled.

All cancellation requests must be made through the Customer Service Department. You must provide the order number when contacting Customer Service.

If an order cannot be cancelled because the order has shipped or the order includes items fulfilled by BULLET BROTHERS Partners, then the customer must follow all rules and procedures applicable to Returns. Please note that the return of the item(s) will be made at the customer’s expense.

Cancelled orders may not be reversed. All cancellations are final.

All sales of gift cards are final and cannot be refunded.

Company Cancellations

In some cases, Bullet Brothers may have to cancel an order or part of an order. Bullet Brothers will provide a refund or gift card for the amount of the order or part of the order that was cancelled.

Suppressor Cancellation Policy

Cancellation within 30 days of purchase and no submission of Form 4:

No cancellation fee.

Cancellation after 30 days of purchase and no submission of Form 4:

If order is cancelled after 30 days and the Form 4 has not been submitted for processing, a 10% cancellation fee will be applied to your refund. This fee covers processing costs and administrative expenses associated with the order.

Cancellation after submission of Form 4:

$200.00 tax stamp fee non-refundable.

If order is cancelled after 30 days and the Form 4 has been submitted for processing, a 35% cancellation fee will be applied to your refund. This fee covers processing costs and administrative expenses associated with the order.

Returns

Except for items designated as nonreturnable or as otherwise set forth below, Bullet Brothers will accept a return of an item for replacement (if a replacement item is available) or a refund of the purchase price, less the original shipping and handling costs and any applicable restocking fee, provided such return is made within 30 DAYS of the date of receipt of the purchased item.

Unless there is an item defect or a valid item performance issue, returned items must be resalable (no wear or usage), in original packaging, and with all paperwork, tags, parts, and accessories. If the item is not returned in resalable condition, Bullet Brothers may reject the return.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item for Bullet Brothers to process the request, issue a refund, or replace the item. The customer MUST contact Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

Please click here to download and print a Return Merchandise Form

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Bullet Brothers will NOT process a refund or replacement for the item(s) and the items(s) will be returned to the customer.

All returned items must be received by Bullet Brothers prior to any replacement being shipped or refund being issued.

Refunds will be credited back to the same payment method used to make the original purchase. Credit in the form of a gift card will be issued if the original form of payment is not available or agreed to by the customer.

Customers should carefully inspect all firearms prior to having the firearm transferred into the customer’s possession. Firearms (including lower receivers and frames) not manufactured by Bullet Brothers, Lead Star Arms, or Harrington & Richardson are not eligible for return after the FFL transfer. If a defect is discovered in any of these items after the FFL transfer, the customer should contact the manufacturer directly to submit a warranty claim.

The customer is solely responsible for any FFL transfer fees for any returned items (including, but not limited to, when the customer fails a background check). Bullet Brothers is not responsible for and shall not pay for, reimburse, or refund any FFL transfer fees.

Bullet Brothers carefully monitors returns and may take reasonable action, including limiting or refusing returns, to prevent fraud and abuse and to otherwise enforce these terms and conditions and all laws and regulations governing orders made on our website.

Bullet Brothers reserves the right to dispute any bank or credit card chargebacks. Bullet Brothers reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

Firearm Reshipments

If your firearm, lower receiver, or frame cannot be delivered to your selected FFL dealer, it will be returned to Bullet Brothers. You may choose to have the order reshipped (subject to a $40.00 reshipment fee) or request a refund (subject to a $40.00 restocking fee). Bullet Brothers will only reship orders needing reshipment one time. If the second attempt to ship the order is unsuccessful, the order will be automatically refunded (subject to a $40.00 restocking fee).

Firearm Restocking Fees

Each non-defective firearm, lower receiver, or frame permitted for return is subject to a $40.00 restocking fee, which shall be deducted from the refund amount. If two or more firearms or lower receivers purchased on a single order are returned, the total restocking fees shall be limited to $80.00.

There is no restocking fee where prohibited by law. The restocking fee will be taxed in select states.

Nonreturnable Items

All sales of the following items are FINAL and returns, refunds, or exchanges are NOT ACCEPTED:

Suppressors

Firearms (including frames and lower receivers) not manufactured by Bullet Brothers, Lead Star Arms, or Harrington & Richardson that have been transferred into customer’s possession

Any blemished or “Blem” firearms, frames, and receivers

Any used (i.e., fired) firearms, frames, and receivers

Ammunition

Ammunition components

Blank cartridges

Used, worn, or washed clothing

If a defect is discovered in any of these items, the customer should contact the manufacturer directly to submit a warranty claim.

If the customer received any of these items that were shipped incorrectly, the customer can contact Customer Service for assistance.

Repairs

Customers who send in any BULLET BROTHERS manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.

Please use the following link to our repair section: Help Center

On this Help Center form, please fill out your Name, Email Address and Phone Number.

Select Return Merchandise Authorization (RMA request) to return an item for repair or select Repair Status Request from the drop down menu.

In the message box provided, leave us a detailed description of your problem, including your order number and a sku number, if you have it.

Upload any further documentation (i.e., pictures, copy of order) if needed.

Check the captcha box.

Click Send Message to submit.

We will reply to this email with an RMA or updated information on your repair.

Amending Orders

No amendments to orders can take place once an order is placed.

If the order has not shipped, please use our Contact Form for the quickest response.

Email: Contact Form

Shipping Times

All standard shipments are FOB our warehouse.

Typically, you can expect your order to ship within 5-7 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that BULLET BROTHERS has a copy of the FFL from your dealer.

Shipping Protection

If selected at checkout, Bullet Brothers, (“BULLET BROTHERS”) will deliver all goods and merchandise purchased from BULLET BROTHERS to the named recipient “Delivered at Place Unloaded” at the address within the United States that you specify in your order (Incoterms 2020). This means that BULLET BROTHERS will bear the risk of loss of bringing such goods and merchandise to, and unloading them at, such destination, including loss or damage during transit. Once such goods and merchandise have been delivered and unloaded at such destination, BULLET BROTHERS will have no further risk of loss, including responsibility for loss or damage. For lost or damaged property, BULLET BROTHERS will, at its election, replace the goods and merchandise as long as a replacement items are available or refund the purchase price to you (in cash or by issuance of a BULLET BROTHERS gift card) less shipping fees and taxes, which will be your sole and exclusive remedy. These terms are terms of shipment and are NOT an insurance contract.

Notwithstanding the foregoing, BULLET BROTHERS will not bear any risk of loss or be responsible for any loss or damage caused directly or indirectly by any of the following, regardless of any other cause or event that contributes concurrently or in any sequence to the loss, all of which risk of loss shall be borne by you: (1) seizure or destruction of property by order of governmental authority; (2) incorrect delivery by the carrier caused by an incorrect address on the shipping label; (3) misappropriation, sabotage, conversion or any other dishonest act on the part of you or other party of interest, your respective employees or agents or others to whom the goods or merchandise may be entrusted for any purpose whatsoever; (4) any shortage in goods claimed to have been forwarded in a package when the package is received by the addressee in apparent good condition with the seals unbroken; (5) unsuccessful delivery attempts; ( In addition, BULLET BROTHERS will not bear any risk of loss or be responsible for any loss or damage in the event your payment made to BULLET BROTHERS is in any form that is false, fraudulent, invalid, uncollectible, or counterfeit.

Notwithstanding anything herein to the contrary, BULLET BROTHERS’s liability is limited to the cost of reasonably restoring the applicable item to its condition immediately before loss or damage or the cost of replacing that property with substantially identical property. If BULLET BROTHERS pays any loss or damage, it will pay no more than the value you have recorded for purchase. BULLET BROTHERS reserves all right, title and interest in the applicable items to the extent of payments paid by BULLET BROTHERS.

All notices for loss of or damage to property transported or accepted must include date of shipment, tracking number, and the nature of loss or damage. Claims should be made by calling our customer service line emailing us. All claims must be made within seven days after the scheduled delivery time or five days after you receive notification that the package was delivered but did not receive it. All damaged items must be verified and a certified statement of loss with proof of documentation required by consignee. Proof of loss must include proof of interest in the property and affidavit of shipment. BULLET BROTHERS will pay for loss or damage within seven days after it receives the sworn proof of loss, if you have complied with all the terms set forth herein and BULLET BROTHERS has reached agreement with you on the amount of the loss.

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click “GET A QUOTE”.

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

Firearm order pickup is available.

Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Indiana with a valid IN driver’s license or state approved ID, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor’s state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.

Order Restrictions

We ship only to valid FFL Dealers. Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

A legal resident of the state in which you are ordering.

21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Bullet Brothers has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Bullet Brothers. Additional shipping charges will apply to orders that need to be reshipped.

Sale Restrictions

Bullet Brothers operates in strict compliance with all federal, state, and local laws governing the sale of firearms, firearm parts, ammunition, and related accessories.

The restrictions implemented by Bullet Brothers are not intended to be legal advice, and Bullet Brothers makes no representations regarding the legality of any item in any specific jurisdiction. It is the customer’s sole responsibility to ensure full compliance with all applicable laws and regulations in their jurisdiction.

Customer Acknowledgment and Certification

By purchasing any item from Bullet Brothers, the customer certifies, acknowledges, and agrees to the following:

The customer is solely responsible for ensuring that the purchase, possession, ownership, and use of any item purchased from Bullet Brothers complies with all applicable federal, state, and local laws, regulations, and ordinances in the customer’s jurisdiction.

The customer has independently verified that its purchase and intended use of any item is legal in the customer’s state and local jurisdiction.

The customer agrees to release, indemnify, and hold harmless Bullet Brothers and its affiliates from any liability, claims, or legal consequences arising from the customer’s purchase, ownership, possession, or use of any item purchased from Bullet Brothers.

Failure to comply with applicable laws may result in severe legal penalties. If you are unsure about the legal status of an item in your area, consult a qualified attorney or local law enforcement before making a purchase.

No sales of ANY merchandise to:

Chicago

Massachusetts

Washington D.C

Puerto Rico

All firearms will be shipped to the premise address on the FFL license unless you call and request it to ship to the mailing address. All licenses will be validated through FFL EZ Check and must match exactly to avoid delays and cancellation. It is the responsibility of the dealer to ensure that BULLET BROTHERS has an updated copy of the FFL license.

No ammunition, third-party items (Drop Ship) or ANY firearms will be shipped to a Post Office Box.

Freight Forwarding is required for shipments to Alaska and Hawaii.

Shipping time is estimated at 7-10 days. We cannot control the performance of the external vendors including the shipping companies.

Overview

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